Returns Policy

   

We offer a 30 day money back guarantee on all of our items should they arrive faulty or damaged in transit.  Simply return them for a replacement or a refund. 

If you have simply changed your mind we will consider your request and if your item is eligible for return it will be at your own cost and, we will refund you for the product only. You will need to contact our customer service team to see if you are eligible.

Please choose your items carefully as we do not automatically accept refunds or exchanges if you simply change your mind or make a wrong decision. Please contact our customer service department to discuss your request.
Defective items:
 
Defective items must be returned to Gifts Australia within (30) thirty days of the purchase date in order to take advantage of our Returns Policy. 
 
You can choose between an exchange, refund or credit where items are faulty, have been wrongly described, are different to the product purchased on the website or the product does not do what it is supposed to do. 
 
For items that cannot be replaced, a full refund or credit will be offered.
 
How to return your item:
 
1. Contact the Gifts Australia Customer Service team via our toll free telephone number on: 1300 132 161. A customer service representative will evaluate your return request, record all the necessary product return information and issue you with a Return Authorisation Number. The Customer Service Representative will then provide you address details of where to send your return. NOTE: You must obtain an RA number immediately so as to ensure that you are eligible for a replacement or refund.
 
2. Send your item to the return address provided.
 
3. As soon as the return has been received, a replacement product will be shipped.
 
IMPORTANT: